Frequently Asked Questions

About Counselling

Your free consultation is a full 45 minutes, which is a meaningful difference compared to the 10–15 minute introductions many counselling practices offer. A brief call can only scratch the surface, but a full session gives us the time to genuinely understand one another.

During this consultation, we talk about:

  • what brings you to counselling,

  • what you hope will feel different or easier in your life, and

  • how my therapeutic approach might support you.

You’ll get a real sense of what it’s like to work together — not a rushed overview. We’ll explore your questions, discuss your needs, and make sure the fit feels right both ways.

This extended time also helps you experience the pace, tone, and comfort of the sessions themselves, so you can confidently decide whether this support feels meaningful and aligned for you.

There’s no pressure to commit; it’s simply an open, spacious conversation designed to help you make an informed choice about your care.

Free consultations are 45 minutes.

Individual therapy sessions are 60 minutes, and couples sessions are 90 minutes.

If you prefer a shorter or longer session, let me know, we can schedule time accordingly.

My approach integrates Humanistic, Somatic, and Existential perspectives — all of which centre on helping you feel deeply understood, grounded in your body, and supported as you make sense of your experiences.
Here’s what that can look like in session:

• Exploring emotions and beliefs
We slow things down so you can understand what you’re feeling, why it matters, and how your past or present experiences may be influencing you.

• Mind–body awareness (Somatic work)
This means noticing what’s happening in your body — tension, breath, nervous system responses — and using gentle techniques to help you feel more settled and in control.

• Values-based reflection (Existential work)
We look at what truly matters to you, what gives your life meaning, and how to make choices that align with those values — especially during times of uncertainty or change.

• Practical coping strategies
When helpful, I offer tools and skills you can use outside of sessions to manage stress, anxiety, or overwhelming emotions.

Together, we shape the process around your comfort level and goals.
No two people are the same, so no two sessions look exactly alike.

Therapy can help if you or your teen are feeling overwhelmed, stuck, disconnected, or unsure how to move forward.

You do not need a diagnosis or a major crisis to benefit, counselling can support everyday challenges, transitions, and relationship stress.

If you’re asking the question, it’s usually a sign that talking to someone might help.
Your free consultation is the best way to explore this safely and comfortably.

Booking and Scheduling

Whether you’re a new or returning client, you can book directly through the Jane App, a secure platform used by health professionals across Canada. Just click the “Book with Jennifer” button in the upper right hand corner of the website, or in the menu on a mobile device.

From there, you can choose your session type, schedule a time, complete your intake forms, and manage future appointments.

Yes, I work with teens (13+) with consent from a parent or legal guardian.

We will clarify what information is shared with parents, balancing trust with safety and developmental needs.

The goal is to create a space where teens feel supported while parents stay appropriately informed.

Yes, you’re welcome to bring your baby to your session. I understand that childcare isn’t always available and that early parenthood can make scheduling support incredibly difficult. You don’t need to choose between caring for your baby and caring for your mental health.

Many parents find it comforting to have their baby close during appointments, and we can absolutely work around feeding, soothing, or holding them as needed. If your baby is sick or very unsettled, we can also switch to a virtual session so you can stay home and still receive support.

Your well-being matters, and you deserve access to care that adapts to your real life.

Please provide 24 hours notice if you need to cancel or reschedule. Sessions cancelled with less than 24 hours notice, or missed without notice, are billed at the full session fee.

Exceptions may be made for medical emergencies or unforeseen circumstances.

Repeated missed or late-cancelled sessions may result in discontinuation of services.

Yes, if the time you want is unavailable, you can join the waitlist through the Jane App. You’ll be notified automatically if a spot opens.

If you require a specific time not offered, please reach out and I will work with you to find a time that works for both of us. 

Fees, Insurance and Payment

  • Free — 45-minute consultation

  • $160 — Individual 60-minute sessions

  • $200 — Couples 90-minute sessions

  • $160/hour — Letters, reports, or extended administrative work

Fees align with the Nova Scotia College of Counselling Therapists recommended rates.

Any changes to fees include 30 days’ notice.

Yes, direct billing is available for:

  • Blue Cross

  • Telus Health

For other providers, receipts are provided for reimbursement.

Please confirm your coverage with your insurer, as plans differ widely.

Counselling services may also be eligible for the Medical Expense Tax Credit.

Payments can be made by:

  • E-transfer

  • Credit card

  • Cash

Payment is due at the time of service.

Virtual and In-Person Sessions

Yes. Virtual sessions are available for clients physically located in Nova Scotia and are billed at the same rate as in-person sessions.

You’ll need:

  • A private, quiet space

  • A stable internet connection

  • A device with a camera and microphone

If technology fails, we may complete the session by phone.

Both offer the same level of support and care.

In-person sessions may feel more grounded or relational, while virtual sessions offer convenience and accessibility. Many clients use a blend of both. For in-person sessions, there is plenty of free parking at my office. 

Communication, Privacy and Clinical Guidelines

Email or voicemail is best for scheduling or administrative questions. I respond as quickly as possible, typically within 24hours on business days.

Email is not recommended for clinical discussions.

For crisis or immediate safety concerns, please call 911 or go to your nearest emergency department.

Your information is kept confidential under Nova Scotia privacy legislation.
Information is only shared with your written consent, except when required by law, such as:

  • Concern of harm to self or others

  • Suspected abuse

  • Court orders

I may consult with other professionals to ensure high-quality care, but identifying information is never shared without your permission.

Yes, with your written consent. Coordinating care can be helpful when medication, medical treatment, or multiple supports are involved.

You’ll be asked to complete a Consent to Release Information form for each provider.

Ending Counselling and Emergencies

Ending therapy is part of the process. We’ll talk about it together, whether goals are met, you feel complete, or your needs change.

Services may also end due to multiple missed sessions, outstanding fees, or if your care requires a different type of support. If so, I’ll provide appropriate referrals.

If you are in crisis or feel unsafe, please call 911 or go to your nearest emergency department.

Additional crisis supports:

  • Crisis Services Canada: 1-833-456-4566 or text HOME to 686868

  • Mental Health Mobile Crisis Team: 1-888-429-8167

  • NS Mental Health & Addictions Crisis Line: 211

  • Suicide Crisis Line: 988

Feedback is always welcome. You can bring any questions or concerns directly to me.

If needed, you may also contact the Nova Scotia College of Counselling Therapists to make a formal complaint.

Ready to Start Feeling Better?